Dikop Tours & Safaris (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and tours.
1. Information We Collect
We may collect the following types of information:
a. Personal Information:
- Name, email address, phone number, and postal address.
- Passport details, nationality, and date of birth (for bookings).
- Payment information (credit card details or other financial data).
b. Non-Personal Information:
- IP address, browser type, operating system, and device information.
- Usage data, including pages visited, time spent on the website, and referral URLs.
c. Sensitive Information:
- Health or dietary information required to cater to specific needs during tours.
2. How We Collect Your Information
We collect information through the following methods:
- Direct Interactions: When you book a tour, submit inquiries, or subscribe to our newsletter.
- Website Usage: Through cookies, tracking pixels, and similar technologies.
- Third Parties: From travel agents, partners, or referral services authorized by you.
3. How We Use Your Information
We use your information for:
- Processing and managing bookings and payments.
- Customizing your travel experience (e.g., dietary preferences or activity selections).
- Communicating with you regarding bookings, itineraries, and updates.
- Marketing purposes, such as sending promotional emails or offers (with your consent).
- Improving our website, services, and user experience.
- Legal and compliance purposes.
4. Sharing Your Information
We do not sell your personal information. However, we may share it with:
- Service Providers: Hotels, transport operators, and guides to fulfill your booking.
- Payment Processors: To securely process payments.
- Government Authorities: When required by law for visas, permits, or safety regulations.
- Third-Party Partners: For marketing or collaborative services, only with your consent.
5. Data Protection and Security
We take data security seriously and implement appropriate measures to safeguard your information:
- Secure servers and encrypted transactions protect payment and personal data.
- Regular monitoring and updating of our systems to prevent unauthorized access.
- Access to personal information is restricted to authorized personnel only.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience:
- Essential Cookies: For website functionality.
- Analytics Cookies: To analyze website performance and usage.
- Marketing Cookies: For targeted advertising (only with your consent).
You can manage or disable cookies through your browser settings.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data, subject to legal obligations.
- Data Portability: Receive your data in a portable format.
- Consent Withdrawal: Withdraw consent for marketing or other purposes at any time.
To exercise these rights, contact us at info@dikoptoursandsafari.com
8. Retention of Data
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be revised. Please review this policy periodically to stay informed.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Dikop Tours & Safaris
Email: info@dikoptoursandsafari.com
Phone: +49 173 2809585
Address: Arusha
